Transforming performance: AnyBPO’s success story

Are you tired of inefficient

AnyBPO Ltd was approached by a leading Fortune 500, global provider of testing and assessment services, to help improve quality and reduce costs for one of their candidate assessment divisions. The client had been facing several challenges, including rising costs, low efficiency, and quality issues.

To address these challenges, AnyBPO worked closely with the client to identify areas for improvement. After conducting a thorough analysis of the existing processes and systems, AnyBPO proposed several changes that would help improve quality while reducing costs.

One of the key changes implemented by AnyBPO was the introduction of a formal RFP process for their call center proctoring business. By developing a strong set of requirements and a detailed RFP scoring matrix based on the clients key objectives, AnyBPO was able to help secure a BPO partner that was fit for the client’s needs.

In addition to the RFP, AnyBPO also implemented a rigorous quality control program that included regular reviews with the BPO company and the client. This helped ensure that all the key deliverables of the RFP were executed and on time.

Thanks to these changes, AnyBPO’s client saw significant improvements in both quality and cost-effectiveness. Cost savings amounted to over 30% and attrition and quality of service has increased year on year.

Overall, the partnership between AnyBPO Ltd and it’s client was a success story that demonstrated how outsourcing can help businesses achieve their goals more efficiently and effectively. Through close collaboration and innovative solutions, AnyBPO was able to help it’s client overcome the challenges and position itself for continued sustainable growth in the years ahead, with significant economic savings.

Share this Case Study with a friend

Get 3 free quotes

Save 70% on employment costs, leverage world-class offshore staff, drive quality and growth. Connect to the top outsourcing suppliers.  

0
Project Completed
0 K
Partners' Staff Globally
+ 0
Combined Years of Experience
Lower your costs with high-performing, global BPO partners.
Let’s get started
How many staff do you need to outsource?
Let’s get to know each other
How big is your company?
About your needs
Great! Whom should we send it to?
By submitting this, I agree to receive emails about 3 outsourcing firms that matches my requirements. These firms will contact me regarding their pricing and services. OA will share your information with these 3 partner firms only.